Flower Delivery Terms for Millbank

Florist Millbank E-Commerce Terms & Conditions

Introduction

Welcome to Florist Millbank. These Terms & Conditions (“Terms”) apply to all online orders and transactions for flower delivery services provided by our company across Millbank and the surrounding areas. By accessing our website or placing an order, you confirm your agreement to comply with these Terms in their entirety. Please read them carefully before using our services or making a purchase.

Eligibility and Scope

These Terms and Conditions apply to all customers purchasing floral arrangements and associated products for delivery in Millbank and nearby locations. By placing an order, you confirm that you are over 18 years old and possess legal capacity to enter into binding contracts within the United Kingdom.

Order Process

To place an order for flowers or related products via our online shop, follow these steps:

Browse our product selection and add desired items to your basket.
Review your basket and proceed to checkout.
Provide accurate delivery details, including recipient name, address, and any special instructions.
Select your preferred delivery date and time slot (where available).
Confirm your acceptance of these Terms & Conditions at checkout.
Complete the payment using one of the methods offered at checkout.

Once your order is submitted and payment successfully processed, you will receive an order confirmation via the website and/or email outlining your order details. If we are unable to accept your order (e.g., due to stock unavailability or delivery area limitations), you will be informed promptly and any payment will be refunded.

Product Availability and Substitutions

We aim to deliver arrangements as close as possible to those displayed on our website. Floral products are subject to seasonal and market availability. In cases where necessary, we reserve the right to substitute a product or individual flowers with items of equal or greater value and similar appearance, while maintaining the overall design of the arrangement. We will make reasonable efforts to inform you of significant substitutions, particularly where main flowers or colour schemes are affected.

Flower Freshness and Care

Our flowers are prepared fresh for each order. Each delivery includes care instructions to maximise vase life. Upon receipt, it is important that the recipient follows these instructions to maintain flower freshness and longevity. We cannot take responsibility for reduced vase life resulting from improper aftercare.

Delivery Policy

We deliver to addresses within Millbank and select surrounding areas, as specified on our website. Delivery charges, options, and estimated timescales are clearly indicated at checkout.

Delivery dates and times are provided in good faith and are subject to factors beyond our control, such as traffic, weather, and recipient availability.
If the recipient is unavailable, we or our courier may leave flowers with a neighbour or in a safe location, or attempt redelivery at our discretion. In such cases, a delivery card/notification may be left for the recipient.
It is the customer’s responsibility to ensure that the delivery address and recipient contact details are correct. We accept no liability for failed or delayed deliveries due to incorrect or incomplete information.

Payments

All prices on our website are quoted in UK Pounds Sterling (GBP) and include value-added tax (VAT) where applicable. Payment is required in full at the point of order. We accept major debit/credit cards and any other payment methods displayed at checkout. Your payment will be processed securely through our selected payment provider. We do not accept cash on delivery.

Pricing and Promotions

We reserve the right to amend our prices at any time. Promotional offers and discount codes may not be combined unless explicitly stated. Any such offers are subject to availability and may be withdrawn or changed without prior notice.

Cancellations

Due to the perishable nature of flowers, orders can only be cancelled or amended under the following terms:

Advance Cancellation: If you wish to cancel or amend your order, contact us as soon as possible. Orders may be cancelled up to 24 hours before the scheduled delivery time for a full refund.
Late Cancellation: If you request cancellation less than 24 hours before delivery, we reserve the right to retain up to 100% of the order value due to the personalised and perishable nature of our products.
Bespoke or customised items may not be eligible for cancellation or refund.

To request a cancellation or amendment, please provide your order details through the designated form or contact section of our website.

Non-Delivery and Complaints

We strive to deliver your flowers on time and in pristine condition. If you experience a problem with your delivery or are unsatisfied with the quality of your flowers, contact us within 48 hours of the scheduled delivery date. We may request photographic evidence to assess your complaint. Where justified, we may offer a replacement or refund at our discretion. Complaints received beyond 48 hours may not be eligible for resolution due to the perishable nature of the goods.

Returns and Refunds

Given the perishable nature of flowers, returns are typically not accepted. If we have supplied you with incorrect, damaged, or substandard flowers, you may be eligible for a refund or replacement. Each case will be assessed individually, and we may require evidence such as photographs. Refunds will be processed to the original payment method within a reasonable timeframe, subject to approval.

Personal Messages

You may include a personal message with your floral arrangement. We reserve the right to refuse to deliver content that we consider offensive, illegal, or inappropriate.

Customer Accounts and Security

When creating an account on our website, you agree to provide true, accurate, and complete registration details. You are responsible for maintaining the security of your login credentials and for any activity conducted under your account. Should you suspect unauthorised use of your account, you must inform us promptly.

Intellectual Property

All content, images, logos, and designs on our website are the property of Florist Millbank or licensed to us. Reproduction, copying, or use of any such materials without our prior written consent is prohibited.

Limitation of Liability

To the fullest extent permitted by law, Florist Millbank shall not be liable for any loss or damage suffered by you or any third party arising from the use of our products or services, except as required by consumer protection law in England and Wales. Our liability for any claim (howsoever arising) shall not exceed the total amount paid for the relevant purchase. We accept no liability for indirect, consequential, or punitive damages, nor for failure to fulfil any obligation where the cause is beyond our reasonable control, such as strikes, natural disasters, or supply chain issues.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information securely in compliance with GDPR and UK data protection laws. Information provided during the order process will be used solely for the purpose of processing, delivering your order, and as described in our privacy policy.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. In the event of any dispute arising from your use of our website or services, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Modifications to Terms

We reserve the right to change, update, or replace any part of these Terms & Conditions without prior notice. Revised Terms will be posted on this page with the date of the latest revision. Your continued use of our website or services constitutes acceptance of any amendments.

General

These Terms constitute the entire agreement between you and Florist Millbank regarding online orders and deliveries, superseding all previous agreements or understandings.
If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in force.

Note: These e-commerce Terms & Conditions are applicable to all customers across Millbank and its surrounding areas seeking flower delivery from Florist Millbank.

If you have questions or need clarification regarding these Terms & Conditions, please refer to the customer service section of our website.