Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Millbank
At Florist Millbank, we pride ourselves on delivering beautiful, fresh flowers to our valued customers throughout the Millbank area. We are a trusted local florist serving both households and businesses with care and commitment. Our Fresh Flowers Guarantee is designed to ensure you always receive arrangements at their very best. If you are not completely satisfied with the freshness or quality of your order, we are here to help.
Damaged-on-Arrival Policy
All of our floral arrangements are prepared and delivered with the utmost attention to quality and care. However, on rare occasions, products may arrive damaged due to transit or unforeseen circumstances. If your flowers arrive in less than perfect condition, please notify us promptly. To help us process your complaint efficiently, we may request a clear photo of the issue and the original packaging within 24 hours of receipt. This allows us to address any mishandling and enhance your experience moving forward.
Freshness Window
We guarantee the freshness of our flowers for a minimum of seven days from the date of delivery, provided they are cared for as per our instructions. Some delicate blooms may have a shorter life span, and environmental factors may also influence longevity, but we strive to ensure every bouquet radiates fresh beauty for as long as possible. If your flowers fail to meet this standard, please let us know within this timeframe so we can amend the situation accordingly.
Refund & Replacement Options
Your satisfaction is important to us. In the uncommon event that your flowers are damaged on arrival or fail to meet our freshness standard, we offer the following options:
- Replacement Arrangement: We can provide a replacement arrangement at the earliest opportunity, using the same or similar flowers subject to seasonal availability.
- Refund: Alternatively, you may opt for a full or partial refund, depending on the nature of the issue.
If a refund is approved, it will be processed using your original payment method. Please allow the standard banking timeframes for the refund to reflect in your account. For replacement bouquets, we aim to deliver as soon as possible on the next available delivery slot.
How to Raise a Complaint
Your feedback is invaluable in helping us provide the best service possible. If you have a complaint about your order, please get in touch with us promptly, ideally within 24 hours of delivery. The fastest way for us to resolve any complaint is to provide order details, supporting images where applicable, and a clear description of the problem encountered.
All complaints will be acknowledged and reviewed by our customer service team. We will investigate thoroughly and respond with a resolution as quickly as possible—usually within two working days. We welcome the opportunity to make things right and assure you of our ongoing commitment to outstanding local service in Millbank.
Local, Trusted Florist Serving Millbank
Florist Millbank has built its reputation by serving the local community with reliability and integrity. Whether for a special occasion, business event, or everyday gift, we treat every order as a reflection of our care for the Millbank area. We thank you for choosing a trusted local florist dedicated to quality and customer satisfaction.
